The “S” stands for “Standard”
In a conversation with a past client, we were discussing the importance of standard operating procedures (SOPs) when managing data. I refer to this, generically, as documentation. Your processes need to be written down so that staff knows how to manage the data.
My client pointed out that one of their challenges is that staff isn't following the SOPs closely enough. I said "Well, it's called "standard" for a reason; everyone has to do it the same way." My client quickly replied, "The "S" does not stand for "suggested."" *
TRUTH!
So ask yourself, in your organization, are the SOPs standard, or are they suggested? If they aren't standard, you're going to have trouble.
*Props to Bill at HFTP for this great line!
Wes's Wednesday Wisdom Archives
Don’t be so lazy…
Don’t be so lazy… One of the things that attracted me to the software world […]
Don’t try to do everything at go-live
Don’t Try to do Everything at Go-live When implementing a new AMS, there is a […]
Make sure your system has broad support
Make sure your system has broad support An AMS vendor pointed out to me recently […]
You have to have the right people in place
You have to have the right people in place This may seem obvious, but I’ll […]
Ask “What” not “Why”
Ask “What” not “Why” As a consultant, one of my favorite questions to ask my […]
Engagement is measured by the customer
Engagement is Measured by the Customer I’ve written a bunch about measuring engagement in the past. (Click […]
Yes, you do have a process for that
Yes, you do have a process for that When I work with clients on pretty […]
“Correct your mistakes before they become your habits”
“Correct your mistakes before they become your habits” Yet another great quote from James Clear: “Correct […]
Sometimes it’s a process issue
Sometimes it’s a process issue When I work with clients on developing a needs list […]
First ask: “How will I use this data?”
First ask: “How will I use this data?” Whether it’s during data conversion, adding a […]