The “S” stands for “Standard”
In a conversation with a past client, we were discussing the importance of standard operating procedures (SOPs) when managing data. I refer to this, generically, as documentation. Your processes need to be written down so that staff knows how to manage the data.
My client pointed out that one of their challenges is that staff isn't following the SOPs closely enough. I said "Well, it's called "standard" for a reason; everyone has to do it the same way." My client quickly replied, "The "S" does not stand for "suggested."" *
TRUTH!
So ask yourself, in your organization, are the SOPs standard, or are they suggested? If they aren't standard, you're going to have trouble.
*Props to Bill at HFTP for this great line!
Wes's Wednesday Wisdom Archives
Eventually automated emails get ignored
Eventually automated emails get ignored During the discovery and development phase of implementing a new …
The challenge the AMS providers see
The challenge the AMS providers see Over the years I’ve asked AMS providers what they …
Be careful about “solutioning” too quickly
Be careful about “solutioning” too quickly One of the great things about software developers is …
What’s our next action?
What’s our next action? As you can imagine, I spend a lot of time in …
Don’t automate for the sake of automation
Don’t automate for the sake of automation I’m the laziest person in the world. I …
Don’t forget about what got better
Don’t forget about what got better Negativity bias is the tendency to focus on only …
Give a little at a time rather than taking away
Give a little at a time rather than taking away I’m sure there’s research somewhere …
First, you gotta have the data
First, you gotta have the data When I work with clients on a new AMS …
Work on your relationship with your AMS vendor
Work on your relationship with your AMS vendor It is no coincidence that my most …
Dashboards for Data Integrity
Dashboards for Data Integrity I’ve written a bunch on data integrity reports. (Click here for …