The “S” stands for “Standard”
In a conversation with a past client, we were discussing the importance of standard operating procedures (SOPs) when managing data. I refer to this, generically, as documentation. Your processes need to be written down so that staff knows how to manage the data.
My client pointed out that one of their challenges is that staff isn't following the SOPs closely enough. I said "Well, it's called "standard" for a reason; everyone has to do it the same way." My client quickly replied, "The "S" does not stand for "suggested."" *
TRUTH!
So ask yourself, in your organization, are the SOPs standard, or are they suggested? If they aren't standard, you're going to have trouble.
*Props to Bill at HFTP for this great line!
Wes's Wednesday Wisdom Archives
Spring cleaning, all year long
Spring cleaning, all year long I talk frequently about “weeding the garden,” the idea that proactively […]
Don’t fall into the arrival fallacy trap
Don’t fall into the arrival fallacy trap The arrival fallacy is the false belief that […]
“The first time it lies to me is the last time I’ll use it.”
“The first time it lies to me is the last time I’ll use it.” Over […]
Improvement is never linear
Improvement is never linear One of the many lessons one learns over a lifetime is […]
Don’t forget to take a “before” picture!
Don’t forget to take a “before” picture! Whenever I start on a big home clean […]
Are you being penny wise and pound foolish?
Are you being penny wise and pound foolish? Two quick customer service stories to illustrate […]
AMS Products are getting better – and what that means for you
AMS Products are getting better – and what that means for you I’ve been working […]
Using AI beyond content generation
Using AI beyond content generation Recent surveys by ASAE and others suggest nearly 90% of associations […]
If you’re training, PLEASE do this…
If you’re training, PLEASE do this… If you’re doing any kind of software training, or […]
Don’t confuse motion with improvement
Don’t confuse motion with improvement I wrote recently how action can produce information. But an […]