Don’t Forget Your Speakers!

Don’t Forget Your Speakers!

A phenomenon I've noticed over the years is that my clients will manage speaker data outside of the primary AMS. Often this data is managed in spreadsheets or in a third-party event registration system.

And too often, this data never makes its way back into the primary AMS. The key data point, that a given individual was a speaker, gets "lost." What I mean is that if a user were to look at that individual's profile in the AMS, the user would not see that this individual had been a speaker at a past event, because that data was on a spreadsheet or in another system and never added to the AMS.

And so key engagement information is lost.

I see a similar challenge when my clients have very large events and use third-party registration systems. If the system isn't integrated directly to the AMS and designed to pass data back to the AMS, very often the attendance data never makes it way back to the AMS. It's either too difficult or too time consuming, and so it never happens.

And so key engagement information is lost.

If you want a complete view of your members and customers, you need to be sure you're capturing all the important data you have about them in one place, especially if you're managing some of that data outside the AMS.

Wes's Wednesday Wisdom Archives

Averages hide the extremes

January 6, 2021

Averages hide the extremes I can’t remember where I first heard it, but “averages hide …

Averages hide the extremes Read More »

Look up PARTIAL names!

December 24, 2020

Look up PARTIAL names! Train your staff to do look ups on partial names, not full …

Look up PARTIAL names! Read More »

Not Just Technology

December 16, 2020

Not Just Technology There was recently a discussion on the ASAE online community about project management …

Not Just Technology Read More »

Consider quitting

December 4, 2020

Consider quitting Patient: “Doctor, it hurts when I do this.” Doctor: “Then stop doing that.” …

Consider quitting Read More »

There is nothing so permanent as business rules

November 25, 2020

There is nothing so permanent as business rules Nobel Prize-winning economist Milton Friedman said, “There’s nothing …

There is nothing so permanent as business rules Read More »

Budget for feature discovery and adoption

November 18, 2020

Budget for feature discovery and adoption When developing a budget for implementation of a new …

Budget for feature discovery and adoption Read More »

Customize staff pages for better user adoption

November 11, 2020

Customize staff pages for better user adoption The single most important element to data management …

Customize staff pages for better user adoption Read More »

Don’t ask questions for which you already know the answer

November 4, 2020

Don’t ask questions for which you already know the answer I was recently completing an …

Don’t ask questions for which you already know the answer Read More »

All decisions involve risk

October 28, 2020

All decisions involve risk Whether it’s choosing a new AMS or introducing a new product …

All decisions involve risk Read More »

Try flowcharting your processes

October 21, 2020

Try flowcharting your processes Working with a client recently on their membership join process reminded me …

Try flowcharting your processes Read More »

Scroll to Top