If you're training, PLEASE do this...
If you're doing any kind of software training, or you have outside trainers coming in to do training, I beg of you, please do the following:
When you start the training, provide the learners with a complete overview of what you're going to cover. Do not just say "Now we'll walk through the membership application," but " We're going to walk through the membership application, which will include the following four steps..."
When you jump right into training without providing context and a map of where you're going, learners will spend half the time trying to decipher what you're telling them and why you're telling them that. And if they're focused on that, they're not focused on, you know, actually learning!
As the best trainers know: Tell 'em what you're going teach, teach them, and tell them what you taught them.
Wes's Wednesday Wisdom Archives
Be deliberate, but act quickly
Be deliberate, but act quickly Be deliberate, but act quickly. These are my words of […]
Why associations don’t like the “S” word
Why associations don’t like the “S” word A couple of weeks ago I asked my […]
The “S” stands for “Standard”
The “S” stands for “Standard” In a conversation with a past client, we were discussing […]
Is that meaningless data?
Is that meaningless data? I’m not a big quotes guy, but one of the few […]
Be aware of unintended consequences
Be aware of unintended consequences I’ve written before that every decision involves a trade-off. When […]
Positive change is harder to see
Positive change is harder to see Humans are wired to see negative change because we […]
MVP: Minimum Viable Product
MVP: Minimum Viable Product In product development there is a concept known as MVP, or […]
You always need a reason for collecting data
You always need a reason for collecting data When you ask for data from someone […]
If you’re unhappy, speak up!
If you’re unhappy, speak up! My clients will often ask me something along the lines […]
Does it advance the mission?
Does it advance the mission? Because associations are mission-driven, everything you do should be seen […]