Are you sure it doesn’t do that?

Are you sure it doesn't do that?

Even after 20 years of consulting, I'm surprised at how often I'll hear from my clients "Our AMS doesn't do that" when I know that the AMS does, in fact, do "that."

Usually, this is because staff has asked other staff about whatever "that" is, rather than going directly to the vendor with the question. I understand how that happens, but like the old game of telephone, that's how misinformation is spread.

So if there is something you think your AMS should be able to do but can't, be sure you discuss it directly with your vendor. Chances are that if the system doesn't actually do what you want, the vendor can provide some recommended workarounds to address your need.

Wes's Wednesday Wisdom Archives

Eventually automated emails get ignored

April 14, 2021

Eventually automated emails get ignored During the discovery and development phase of implementing a new …

Eventually automated emails get ignored Read More »

The challenge the AMS providers see

April 7, 2021

The challenge the AMS providers see Over the years I’ve asked AMS providers what they …

The challenge the AMS providers see Read More »

Be careful about “solutioning” too quickly

March 31, 2021

Be careful about “solutioning” too quickly One of the great things about software developers is …

Be careful about “solutioning” too quickly Read More »

What’s our next action?

March 24, 2021

What’s our next action? As you can imagine, I spend a lot of time in …

What’s our next action? Read More »

Don’t automate for the sake of automation

March 17, 2021

Don’t automate for the sake of automation I’m the laziest person in the world. I …

Don’t automate for the sake of automation Read More »

Don’t forget about what got better

March 10, 2021

Don’t forget about what got better Negativity bias is the tendency to focus on only …

Don’t forget about what got better Read More »

Give a little at a time rather than taking away

March 3, 2021

Give a little at a time rather than taking away I’m sure there’s research somewhere …

Give a little at a time rather than taking away Read More »

First, you gotta have the data

February 17, 2021

First, you gotta have the data When I work with clients on a new AMS …

First, you gotta have the data Read More »

Work on your relationship with your AMS vendor

February 10, 2021

Work on your relationship with your AMS vendor It is no coincidence that my most …

Work on your relationship with your AMS vendor Read More »

Dashboards for Data Integrity

February 3, 2021

Dashboards for Data Integrity I’ve written a bunch on data integrity reports. (Click here for …

Dashboards for Data Integrity Read More »

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