Are you sure it doesn’t do that?

Are you sure it doesn't do that?

Even after 20 years of consulting, I'm surprised at how often I'll hear from my clients "Our AMS doesn't do that" when I know that the AMS does, in fact, do "that."

Usually, this is because staff has asked other staff about whatever "that" is, rather than going directly to the vendor with the question. I understand how that happens, but like the old game of telephone, that's how misinformation is spread.

So if there is something you think your AMS should be able to do but can't, be sure you discuss it directly with your vendor. Chances are that if the system doesn't actually do what you want, the vendor can provide some recommended workarounds to address your need.

Wes's Wednesday Wisdom Archives

Patience and grace

August 17, 2022

Patience and grace A past client of mine recently told me: “You inspire confidence and …

Patience and grace Read More »

Sometimes you just have to try it and see what happens

August 10, 2022

Sometimes you just have to try it and see what happens The single greatest key …

Sometimes you just have to try it and see what happens Read More »

Training and testing

August 3, 2022

Training and testing I’ve written before that the best form of training follows this process: …

Training and testing Read More »

How to save a “failing” project

July 27, 2022

How to save a “failing” project It is not unusual for me to receive a …

How to save a “failing” project Read More »

How to avoid the “IT black hole”

July 20, 2022

How to avoid the “IT black hole” Going all the way back to my days …

How to avoid the “IT black hole” Read More »

The “People” are important!

July 13, 2022

The “People” are important! I’ve written a lot about people, process, and technology over the …

The “People” are important! Read More »

Always look for the MVP

July 6, 2022

Always look for the MVP I first wrote about minimum viable product (MVP) just three …

Always look for the MVP Read More »

The longer you take, the longer it will take

June 29, 2022

The longer you take, the longer it will take It may sound like a tautology, …

The longer you take, the longer it will take Read More »

Data is for action

June 22, 2022

Data is for action When deciding whether or not to collect a piece of data, …

Data is for action Read More »

Have you shopped yourself?

June 15, 2022

Have you shopped yourself? I’ve always been fascinated by the “secret shopper” concept. (Maybe it’s …

Have you shopped yourself? Read More »

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