Data is for action
When deciding whether or not to collect a piece of data, there is a simple question that will help you decide: "What action will I take on this data, either immediately or in the long-term?" If you can't answer that question clearly, then you don't need to collect that data. (Note: An answer of "Well, we might use it in the future" is the same as answering "We will take no action on this data.")
For example, suppose during a given event registration, you ask for the following data:
- dietary restrictions
- accessibility needs (ADA)
- select which sessions you will attend
- tell me your highest level of education (e.g., bachelor's, master's, Ph.D.)
Do you need to collect all of this data? For each one, ask "What action will I take on this data, either immediately or in the long-term?" The answers might look like this:
- dietary restrictions - IMMEDIATE (Tells us if we need to provide alternative meals)
- accessibility needs (ADA) - IMMEDIATE (Tells us if we need to provide alternative access options)
- select which sessions you will attend - IMMEDIATE (Tells us how big we need to make each room for sessions)
- tell me your highest level of education (e.g., bachelor's, master's, Ph.D.) - UNCLEAR (there is no immediate need because we won't change anything for the event based on this response, and there is no specific long-term usage identified for this data)
There is a great temptation to collect lots of data whenever we can, on the assumption that more data is better than less. But if you've got no clear plans for taking action on the data provided, then don't collect it.
![]()
Wes's Wednesday Wisdom Archives
Always, ALWAYS budget for more training
Always, ALWAYS budget for more training Always, ALWAYS budget for more training. I don’t know how else […]
We’ve always done it that way
We’ve always done it that way A couple of weeks ago I wrote about approving memberships, […]
Are you sure it doesn’t do that?
Are you sure it doesn’t do that? Even after 20 years of consulting, I’m surprised […]
Be grateful
Be grateful As Thanksgiving approaches here in the US, I’m reminded of two words: Be […]
Do you really need to approve them?
Do you really need to approve them? I often joke that the very best (because […]
Negativity bias is why we need database PR
Negativity bias is why we need database PR I’ve written before how cognitive biases can affect […]
A system change requires a culture change
A system change requires a culture change By its very nature, when you introduce a […]
Where is that data?
Where is that data? This is what data management nirvana looks like: When the question starts with […]
Be deliberate, but act quickly
Be deliberate, but act quickly Be deliberate, but act quickly. These are my words of […]
Why associations don’t like the “S” word
Why associations don’t like the “S” word A couple of weeks ago I asked my […]
