Always, ALWAYS budget for more training
Always, ALWAYS budget for more training.
I don't know how else to say this. But for 98% of all associations implementing a new AMS (or any major new system), the training budget needs to be increased, not decreased.
Yes, I know; systems should be more intuitive; there should be more online, on-demand training options available; and on and on and on. And all of that is happening.
But the reality is, an AMS is a complex system, even for the smallest and "simplest" association. And another reality is, no matter how good the training is that you receive, most learners forget most of what they were taught. (Look at these terrifying stats.)
So yeah, you'll need that initial training, and you'll need some follow-up training. But you'll also need follow-up training to the follow-up training.
So when you look at the training budget, don't cut it, increase it. You'll be happy you did.
Wes's Wednesday Wisdom Archives
Are you being penny wise and pound foolish?
Are you being penny wise and pound foolish? Two quick customer service stories to illustrate […]
AMS Products are getting better – and what that means for you
AMS Products are getting better – and what that means for you I’ve been working […]
Using AI beyond content generation
Using AI beyond content generation Recent surveys by ASAE and others suggest nearly 90% of associations […]
If you’re training, PLEASE do this…
If you’re training, PLEASE do this… If you’re doing any kind of software training, or […]
Don’t confuse motion with improvement
Don’t confuse motion with improvement I wrote recently how action can produce information. But an […]
Perfection is expensive (in fact, it’s not possible!)
Perfection is expensive (in fact, it’s not possible!) “Perfection is expensive. The last 5 percent […]
AI is a journey, not a destination
AI is a journey, not a destination Lately I’ve noticed a lot of associations talking […]
Action produces information
Action produces information “Action produces information. If you’re unsure of what to do, just do […]
Why a single source of truth is so beneficial…
Why a single source of truth is so beneficial… The holy grail of data management is […]
Just because you can, doesn’t mean you should
Just because you can, doesn’t mean you should I’ve worked in and with associations for well […]