“As good or better than me.”
I was recently speaking with a software developer working on AI and we were discussing using natural language querying in an AMS. I told him, "The biggest challenge you face is that the first time the AI is wrong, staff will never use it again."
He agreed but then added: "The standard for using AI should be 'Is it as good or better than me?' not 'Is it perfect?'"
And while that may be difficult for some to accept (especially when it comes to counting how many members we have!), I think that standard makes a lot of sense.
The truth is, humans make mistakes. And we've probably all had experiences where we reported on data that turned out to be in error.
The question isn't a matter of if errors will occur, but what we can do to minimize them, and what we can do to identify them when an error does occur.
The ultimate lesson is that when we use AI for anything, we ought to "trust but verify." And if the AI can do it as good or better than I can, why not use it?
Wes's Wednesday Wisdom Archives
Always ask “Why?”
Always ask “Why?” Little kids ask “Why?” all the time, because they are sponges for […]
Averages hide the extremes
Averages hide the extremes I can’t remember where I first heard it, but “averages hide […]
Look up PARTIAL names!
Look up PARTIAL names! Train your staff to do look ups on partial names, not full […]
Not Just Technology
Not Just Technology There was recently a discussion on the ASAE online community about project management […]
Consider quitting
Consider quitting Patient: “Doctor, it hurts when I do this.” Doctor: “Then stop doing that.” […]
There is nothing so permanent as business rules
There is nothing so permanent as business rules Nobel Prize-winning economist Milton Friedman said, “There’s nothing […]
Budget for feature discovery and adoption
Budget for feature discovery and adoption When developing a budget for implementation of a new […]
Customize staff pages for better user adoption
Customize staff pages for better user adoption The single most important element to data management […]
Don’t ask questions for which you already know the answer
Don’t ask questions for which you already know the answer I was recently completing an […]
All decisions involve risk
All decisions involve risk Whether it’s choosing a new AMS or introducing a new product […]