You always need a reason for collecting data

You always need a reason for collecting data

When you ask for data from someone (member, customer, prospect, etc.) there has to be a clear reason the person you're asking will provide that data. (The reason needs to be clear to the consumer!)

If you're selling a membership or event registration, asking for contact info, including email address, seems pretty self-explanatory. After all, as the consumer, I understand you need that information in order to communicate with me.

But when you start asking lots of other questions, like my age, or ethnicity, or highest level of work experience, as the consumer I start wondering "What are you going to do with this data?" And the more the consumer starts wondering what you're asking, the less likely you are to get a response. Or put another way, asking for more data is likely to lower your response rates (i.e., fewer buyers).

So it is incumbent upon us to always explain why data is being collected if it isn't absolutely clear. Otherwise the consumer will vote with her feet.

Wes's Wednesday Wisdom Archives

The Significant Change of SaaS Software

January 7, 2020

The Significant Change of SaaS Software One of the most significant technological changes in the […]

Always, ALWAYS budget for more training

December 18, 2019

Always, ALWAYS budget for more training Always, ALWAYS budget for more training. I don’t know how else […]

We’ve always done it that way

December 11, 2019

We’ve always done it that way A couple of weeks ago I wrote about approving memberships, […]

Are you sure it doesn’t do that?

December 4, 2019

Are you sure it doesn’t do that? Even after 20 years of consulting, I’m surprised […]

Be grateful

November 27, 2019

Be grateful As Thanksgiving approaches here in the US, I’m reminded of two words: Be […]

Do you really need to approve them?

November 20, 2019

Do you really need to approve them? I often joke that the very best (because […]

Negativity bias is why we need database PR

November 13, 2019

Negativity bias is why we need database PR I’ve written before how cognitive biases can affect […]

A system change requires a culture change

November 6, 2019

A system change requires a culture change By its very nature, when you introduce a […]

Where is that data?

October 30, 2019

Where is that data? This is what data management nirvana looks like: When the question starts with […]

Be deliberate, but act quickly

October 23, 2019

Be deliberate, but act quickly Be deliberate, but act quickly. These are my words of […]

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top