What’s our next action?

What's our next action?

As you can imagine, I spend a lot of time in meetings (I bet you do, too!). If the meeting has to do with a specific project (e.g., a system selection or implementation project), there are two rules I try to adhere to as much as humanly possible:

  1. Anything that can be communicated by written word (we used to call them "memos") does not need to be covered in a meeting. Answering questions about points made in the memo is fine, but simply re-reading the actual memo itself is redundant and a waste of time.
  2. Every meeting should end with an answer to "What are our next steps?" The riskiest thing you can do is leave a meeting without everyone knowing (and agreeing to!) what is going to happen next. Even if the next step is "We're waiting on X to provide Y" it's better to state that clearly (in case X was unaware you were waiting on them!) than to assume everyone knows.

In the age of Zoom meetings, both of these rules are particularly important. Keeping meetings focused will make everyone's life more tolerable and all our meetings more productive.

Wes's Wednesday Wisdom Archives

No System is Perfect

July 7, 2020

No System is Perfect While it may sound trite, it bears repeating that no data management …

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Data Accretes

July 1, 2020

Data Accretes One of my very first jobs in the association world was managing the production …

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Don’t be so lazy…

June 24, 2020

Don’t be so lazy… One of the things that attracted me to the software world …

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Don’t try to do everything at go-live

June 17, 2020

Don’t Try to do Everything at Go-live When implementing a new AMS, there is a …

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Make sure your system has broad support

June 10, 2020

Make sure your system has broad support An AMS vendor pointed out to me recently …

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You have to have the right people in place

June 10, 2020

You have to have the right people in place This may seem obvious, but I’ll …

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Ask “What” not “Why”

June 3, 2020

Ask “What” not “Why” As a consultant, one of my favorite questions to ask my …

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Engagement is measured by the customer

May 27, 2020

Engagement is Measured by the Customer I’ve written a bunch about measuring engagement in the past. (Click …

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Yes, you do have a process for that

May 13, 2020

Yes, you do have a process for that When I work with clients on pretty …

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“Correct your mistakes before they become your habits”

May 6, 2020

“Correct your mistakes before they become your habits” Yet another great quote from James Clear: “Correct …

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