If you're unhappy, speak up!
My clients will often ask me something along the lines of the following: "I'm not happy with how this project is going. Should I say something to the vendor?"
My answer is always the same, regardless of circumstance: Yes! Say something!
You never want your vendor to say to you "I had no idea you weren't happy!"
So if you're not happy about something, tell them! And if you're really angry (some of my clients say "pissed"), tell them that, too.
Speaking up never hurts, but not speaking could be detrimental to the entire project. So say something.
![]()
Wes's Wednesday Wisdom Archives
Customer vs. staff
Customer vs. staff In a properly designed AMS, when the customer goes online to your […]
Measuring customer service
Measuring customer service When I work with clients on AMS selection, one question that often […]
Iterate or innovate?
Iterate or innovate? When moving to a new association management system, there is often an implicit […]
Who is in control?
Who is in control? Speaking with a client once about their database project, the client […]
Sometimes Staff Has to do the Work
Sometimes staff has to do the work… As a child, I was attracted to computers […]
Documentation and the Great Resignation
Documentation and the Great Resignation Unless you’ve been living under the proverbial rock, you’ve heard […]
Data Management Strategy
Data Management Strategy Do you know what your data management strategy is? If you have […]
It’s always about trust
It’s always about trust When I work with clients on almost any data management project, […]
You can’t outsource buy-in
You can’t outsource buy-in One factor consistent with all of my most successful projects is […]
Use it or lose it!
Use it or lose it! I’m referring here to the data you collect. If you […]
