If you're unhappy, speak up!
My clients will often ask me something along the lines of the following: "I'm not happy with how this project is going. Should I say something to the vendor?"
My answer is always the same, regardless of circumstance: Yes! Say something!
You never want your vendor to say to you "I had no idea you weren't happy!"
So if you're not happy about something, tell them! And if you're really angry (some of my clients say "pissed"), tell them that, too.
Speaking up never hurts, but not speaking could be detrimental to the entire project. So say something.
Wes's Wednesday Wisdom Archives
My advice? Stop doing that
My advice? Stop doing that! There is a classic TV sketch featuring Bob Newhart as …
Is a college degree really required?
Is a college degree really required? I saw a job listing last week for an …
Small actions become big wins
Small actions become big wins I’ve written before about how data accretes, the idea that …
Try not to OFFEND your members…
Try not to OFFEND your members… I recently received an email from an association where I’ve …
How will you use that data?
How will you use that data? One of the beauties of technology today is how easy …
Pennywise and pound foolish
Pennywise and pound foolish One definition of the phrase “pennywise and pound foolish” is to …
How you respond matters
How you respond matters Very recently I wrote that I measure customer service by how …
Your one non-renewable resource
Your one non-renewable resource For any project, the three primary resources are time, money, and …
No system is perfect
No system is perfect When working with my clients on the selection of a new …
Ask your members to update their info
Ask your members to update their info One of the greatest data management challenges any association …