If you’re unhappy, speak up!

If you're unhappy, speak up!

My clients will often ask me something along the lines of the following: "I'm not happy with how this project is going. Should I say something to the vendor?"

My answer is always the same, regardless of circumstance: Yes! Say something!

You never want your vendor to say to you "I had no idea you weren't happy!"

So if you're not happy about something, tell them! And if you're really angry (some of my clients say "pissed"), tell them that, too.

Speaking up never hurts, but not speaking could be detrimental to the entire project. So say something.

Wes's Wednesday Wisdom Archives

Cheaper now; costlier later.

January 28, 2026

Cheaper now; costlier later. Most of my clients are very cost-conscious, understandably. After all, who […]

The unified shopping cart: Dreams vs. reality

January 21, 2026

The unified shopping cart: Dreams vs. reality One of the more common requests I hear […]

Don’t forget to celebrate!

January 14, 2026

Don’t forget to celebrate! Truth be told, I’m not a big celebrator. (Maybe it’s because […]

Three thoughts on duplicate records

January 7, 2026

Three thoughts on duplicate records Duplicate records are a reality in any database of any size, […]

Please don’t do this…

December 17, 2025

Please don’t do this… I’ve noticed a trend among online retailers that I want to […]

AI is perpetually patient

December 10, 2025

AI is perpetually patient My friend and colleague Noel Shatananda of fusionSpan was providing me some […]

User adoption is (almost) all that matters…

December 3, 2025

User adoption is (almost) all that matters… I was speaking with an association recently about their […]

When “overcommunicating” becomes overwhelming

November 19, 2025

When “overcommunicating” becomes overwhelming There is a common belief in project management and general business management that overcommunicating […]

Communicating when there is a major technology change

November 12, 2025

Communicating when there is a major technology change For those of you who are ASAE […]

Everything works, until it doesn’t.

November 5, 2025

Everything works, until it doesn’t. “If something cannot go on forever, it will stop.” – […]

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top