Are all your processes frictionless?
I'm not a huge fan of buzzwords, but I love the word "frictionless" as it applies to data management.
Frictionless is a fancy word for making a process as effortless as possible. Or as I like to say, with a minimal number of hoops to jump through.
When I work with my clients on business processes, I'm always looking for ways to eliminate steps. I will ask: "What are we trying to achieve? And what is the minimum data required (MDR) to achieve that?"
Amazon's "Buy Now" button is a great example of this. With "Buy Now" I choose a product, I click "Buy Now" and Amazon defaults in my shipping address and payment information. (I can still change these if I like.) This is frictionless buying.
So take a hard look at all of your processes and ask yourself: "Are these as frictionless as we can make them?"
Wes's Wednesday Wisdom Archives
Use it or lose it!
Use it or lose it! I’m referring here to the data you collect. If you […]
“If I could only do one thing…”
“If I could only do one thing…” Managing data throughout your organization can be overwhelming. Do […]
Gratitude
Gratitude As Thanksgiving in the US approaches, I’m reminded of the importance of gratitude, in […]
“It’s more than I have, but less than I want.”
“It’s more than I have, but less than I want.” “It’s more than I have, […]
Don’t forget Parkinson’s Law
Don’t forget Parkinson’s Law “Work expands so as to fill the time available for its […]
Just Respond
Just Respond Growing up my father used to tell my many siblings and me that […]
People fear uncertainty, not change
People fear uncertainty, not change If you’ve ever worked on any big project that was […]
“Working with you is like going to therapy.”
“Working with you is like going to therapy.” I was working with a client last […]
The best ideas are stolen
The best ideas are stolen I don’t remember where I first heard it, but someone said […]
It’s all about expectations
It’s all about expectations One of the most critical contributors to the success of a […]