Are all your processes frictionless?
I'm not a huge fan of buzzwords, but I love the word "frictionless" as it applies to data management.
Frictionless is a fancy word for making a process as effortless as possible. Or as I like to say, with a minimal number of hoops to jump through.
When I work with my clients on business processes, I'm always looking for ways to eliminate steps. I will ask: "What are we trying to achieve? And what is the minimum data required (MDR) to achieve that?"
Amazon's "Buy Now" button is a great example of this. With "Buy Now" I choose a product, I click "Buy Now" and Amazon defaults in my shipping address and payment information. (I can still change these if I like.) This is frictionless buying.
So take a hard look at all of your processes and ask yourself: "Are these as frictionless as we can make them?"
Wes's Wednesday Wisdom Archives
Are you being penny wise and pound foolish?
Are you being penny wise and pound foolish? Two quick customer service stories to illustrate […]
AMS Products are getting better – and what that means for you
AMS Products are getting better – and what that means for you I’ve been working […]
Using AI beyond content generation
Using AI beyond content generation Recent surveys by ASAE and others suggest nearly 90% of associations […]
If you’re training, PLEASE do this…
If you’re training, PLEASE do this… If you’re doing any kind of software training, or […]
Don’t confuse motion with improvement
Don’t confuse motion with improvement I wrote recently how action can produce information. But an […]
Perfection is expensive (in fact, it’s not possible!)
Perfection is expensive (in fact, it’s not possible!) “Perfection is expensive. The last 5 percent […]
AI is a journey, not a destination
AI is a journey, not a destination Lately I’ve noticed a lot of associations talking […]
Action produces information
Action produces information “Action produces information. If you’re unsure of what to do, just do […]
Why a single source of truth is so beneficial…
Why a single source of truth is so beneficial… The holy grail of data management is […]
Just because you can, doesn’t mean you should
Just because you can, doesn’t mean you should I’ve worked in and with associations for well […]