Are all your processes frictionless?

Are all your processes frictionless?

I'm not a huge fan of buzzwords, but I love the word "frictionless" as it applies to data management.

Frictionless is a fancy word for making a process as effortless as possible. Or as I like to say, with a minimal number of hoops to jump through.

When I work with my clients on business processes, I'm always looking for ways to eliminate steps. I will ask: "What are we trying to achieve? And what is the minimum data required (MDR) to achieve that?"

Amazon's "Buy Now" button is a great example of this. With "Buy Now" I choose a product, I click "Buy Now" and Amazon defaults in my shipping address and payment information. (I can still change these if I like.) This is frictionless buying.

So take a hard look at all of your processes and ask yourself: "Are these as frictionless as we can make them?"

Wes's Wednesday Wisdom Archives

Associations are complex businesses!

September 6, 2023

Associations are complex businesses! One of the reasons managing data at an association can be so […]

Snapshots are required

August 30, 2023

Snapshots are required Recently a couple of different clients have asked me why it’s necessary […]

“It’s in the database…”

August 16, 2023

“It’s in the database…” I often joke with my clients that AMS nirvana looks like […]

Using the Pomodoro Technique for data management

August 9, 2023

Using the Pomodoro Technique for data management I’m a huge fan of the Pomodoro Technique, […]

You need a PLAN to deal with duplicates

August 2, 2023

You need a PLAN to deal with duplicates Here’s the thing about duplicate records: No […]

Asking for more is a good sign…

July 26, 2023

Asking for more is a good sign… A client who had recently implemented a new […]

Take action…

July 19, 2023

Take action… “The greatest wisdom not applied to action and behavior is meaningless data.” – […]

The Rule of 100 and 1,000 revisited

July 12, 2023

The Rule of 100 and 1,000 revisited I’m finding that the “Rule of 100 and […]

You gotta wanna

July 5, 2023

You gotta wanna Long ago I heard a training consultant say you can’t train people […]

Be careful not to overbuy

June 14, 2023

Be careful not to overbuy I recently spoke with an association of ten staff that was […]

Scroll to Top