It’s always about trust

It's always about trust

When I work with clients on almost any data management project, a very common theme is one of trust. Or more specifically, a lack of trust in the data that's in the primary system.

This is reflected in the way staff talks about the data, very often saying things like "I don't think the data is being updated frequently (or at all!)" or flat out saying "I don't trust that the data is accurate." And the problem with a lack of trust is that it leads staff to manage data outside of the primary system (see The Cycle of Doom).

I read once long ago that for every act that creates mistrust, multiple acts of trust are required just to regain the trust lost on that single act. In other words, it's not a one-to-one equivalence; you have to have moreacts of trust to balance out any mistrust.

Something similar is at work with your database. Staff can happily use the system for days, weeks, or months (trust!) but if they come across multiple errors (or even one very significant error), all that trust can be lost immediately.

So it's up to us to do all we can, every day, to make sure the data is as trustworthy as we can make it. Not perfect (unattainable), but trustworthy.

Wes's Wednesday Wisdom Archives

Data Management Strategy

January 12, 2022

Data Management Strategy Do you know what your data management strategy is? If you have …

Data Management Strategy Read More »

You can’t outsource buy-in

December 16, 2021

You can’t outsource buy-in One factor consistent with all of my most successful projects is …

You can’t outsource buy-in Read More »

Use it or lose it!

December 8, 2021

Use it or lose it! I’m referring here to the data you collect. If you …

Use it or lose it! Read More »

“If I could only do one thing…”

December 1, 2021

“If I could only do one thing…” Managing data throughout your organization can be overwhelming. Do …

“If I could only do one thing…” Read More »

Gratitude

November 24, 2021

Gratitude As Thanksgiving in the US approaches, I’m reminded of the importance of gratitude, in …

Gratitude Read More »

“It’s more than I have, but less than I want.”

November 17, 2021

“It’s more than I have, but less than I want.” “It’s more than I have, …

“It’s more than I have, but less than I want.” Read More »

Don’t forget Parkinson’s Law

November 10, 2021

Don’t forget Parkinson’s Law “Work expands so as to fill the time available for its …

Don’t forget Parkinson’s Law Read More »

Just Respond

November 3, 2021

Just Respond Growing up my father used to tell my many siblings and me that …

Just Respond Read More »

People fear uncertainty, not change

October 27, 2021

People fear uncertainty, not change If you’ve ever worked on any big project that was …

People fear uncertainty, not change Read More »

“Working with you is like going to therapy.”

October 20, 2021

“Working with you is like going to therapy.” I was working with a client last …

“Working with you is like going to therapy.” Read More »

Scroll to Top