The “S” stands for “Standard”
In a conversation with a past client, we were discussing the importance of standard operating procedures (SOPs) when managing data. I refer to this, generically, as documentation. Your processes need to be written down so that staff knows how to manage the data.
My client pointed out that one of their challenges is that staff isn't following the SOPs closely enough. I said "Well, it's called "standard" for a reason; everyone has to do it the same way." My client quickly replied, "The "S" does not stand for "suggested."" *
TRUTH!
So ask yourself, in your organization, are the SOPs standard, or are they suggested? If they aren't standard, you're going to have trouble.
*Props to Bill at HFTP for this great line!
Wes's Wednesday Wisdom Archives
More on Meetings
More on Meetings I’ve written before about the importance of making sure your meetings are […]
Action produces momentum
Action produces momentum Another great quote from James Clear: “Motivation often comes after starting, not […]
My #1 Best Practice…
My #1 Best Practice… A client recently asked me: “If you had to pick a single […]
Encourage engagement with prizes!
Encourage engagement with prizes! One of the biggest challenges any organization faces when implementing a new […]
Inertia
Inertia One definition of inertia is “to remain unchanged.” My sense is that many association processes, projects, or […]
When’s the “least bad” time?
When’s the “least bad” time? When working with clients on a new project, especially a […]
A poor launch can set the stage for YEARS
A poor launch can set the stage for YEARS It is not uncommon for me […]
Have the courage of your convictions
Have the courage of your convictions Having the courage of your convictions means you’re willing […]
Even your online directory is out of date!
Even your online directory is out of date! Back in the day of printed directories, […]
Start small
Start small When I work with my clients on projects that involve measuring member engagement, […]