The challenge the AMS providers see

The challenge the AMS providers see

Over the years I've asked AMS providers what they see as the biggest challenges their customers face when it comes to successful data management. Two issues always rise to the top:

  1. Not knowing all of the features available in the system. I see this a lot with my clients. Very often when I'm working with a client on a particular issue, I'll hear something along the lines of "We want to do X but the system doesn't do that," when I know that system actually will do that. Typically this happens because staff hasn't actually asked the question of the vendor, or the functionality came in an update that staff are not aware of.

    In either case, the best approach is to always get a definitive answer directly from the vendor before ultimately saying "The system can't do that."

  2. An unwillingness to change processes to better leverage the software (i.e., keep doing things like you always have). I see this far too often among my clients. In the old system, the steps for process X were A, B, and C. In the new system, the same outcome can be achieved but the steps are now D, E, and F. Different steps (and possibly more or fewer steps), and different enough that the staff thinks it's too difficult to do it the new way. And as a result, either a workaround or (worse yet) a customization is developed to mimic the old process.

    The best approach is to focus on outcomes, not inputs. Be completely open to changing how you do things if it means you can achieve your outcomes more effectively or more efficiently.

Addressing both of these issues is entirely in your control. Having a positive and open relationship with your vendor will allow you to be aware of all the functionality in your system. And having an open mind toward changing how you do things will let you maximally leverage your software.

Wes's Wednesday Wisdom Archives

There is nothing so permanent as business rules

November 25, 2020

There is nothing so permanent as business rules Nobel Prize-winning economist Milton Friedman said, “There’s nothing …

There is nothing so permanent as business rules Read More »

Budget for feature discovery and adoption

November 18, 2020

Budget for feature discovery and adoption When developing a budget for implementation of a new …

Budget for feature discovery and adoption Read More »

Customize staff pages for better user adoption

November 11, 2020

Customize staff pages for better user adoption The single most important element to data management …

Customize staff pages for better user adoption Read More »

Don’t ask questions for which you already know the answer

November 4, 2020

Don’t ask questions for which you already know the answer I was recently completing an …

Don’t ask questions for which you already know the answer Read More »

All decisions involve risk

October 28, 2020

All decisions involve risk Whether it’s choosing a new AMS or introducing a new product …

All decisions involve risk Read More »

Try flowcharting your processes

October 21, 2020

Try flowcharting your processes Working with a client recently on their membership join process reminded me …

Try flowcharting your processes Read More »

“I just want a system I don’t have to fight with.”

October 14, 2020

“I just want a system I don’t have to fight with.” I asked my client: …

“I just want a system I don’t have to fight with.” Read More »

Inertia Contributes to Bad Data

October 7, 2020

Inertia Contributes to Bad Data Without knowing anything about your organization or its data, I’d …

Inertia Contributes to Bad Data Read More »

What are you doing with new contacts?

September 30, 2020

What Are You Doing with New Contacts/ I was very interested to read in a …

What are you doing with new contacts? Read More »

Be Aware of Selection Bias

September 23, 2020

Be Aware of Selection Bias I wrote recently about the mistaken perception of older members …

Be Aware of Selection Bias Read More »

Scroll to Top