Seek to simplify
When I work with my clients on system selection or implementation, one of the things I love to praise them for is simple business rules. When they tell me things like "Our registration is simple; member or non-member, early-bird pricing, that's it," I can barely contain my glee!
Too often we're our own worst enemy when it comes to data management. Because we're making rules that are too hard to follow.
My recommendation: Seek to simplify.
Look at your rules for membership joins and renewals. Are they easy enough for a child to understand? Or do you have dozens of different options?
What about event registration? Is it as simple as the example above (e.g., member/non-member) or do you have a dozen different prices and options?
A famous social science experiment (the "Jam experiment") back in 2000 demonstrated the paradox of choice: give humans too many choices and they'll actually choose nothing (i.e., choose not to buy). The corollary to this experiment is that managing too many choices exponentially increases the difficulty of managing the data. Buyers choose less and the data created is harder to manage! It's a lose-lose.
Seek to simplify!
![]()
Wes's Wednesday Wisdom Archives
UI Matters!
UI Matters! Almost since I began consulting over 20 years, I’ve noted how important the […]
Be careful with absolutes
Be careful with absolutes When I speak with clients I try to be careful about […]
New Year’s Resolutions
New Year’s Resolutions Why do New Year’s Resolutions fail? Research suggests that part of the […]
Why Process is So Important
Why Process is So Important One of my favorite business authors is James Clear, who writes all […]
The Significant Change of SaaS Software
The Significant Change of SaaS Software One of the most significant technological changes in the […]
Always, ALWAYS budget for more training
Always, ALWAYS budget for more training Always, ALWAYS budget for more training. I don’t know how else […]
We’ve always done it that way
We’ve always done it that way A couple of weeks ago I wrote about approving memberships, […]
Are you sure it doesn’t do that?
Are you sure it doesn’t do that? Even after 20 years of consulting, I’m surprised […]
Be grateful
Be grateful As Thanksgiving approaches here in the US, I’m reminded of two words: Be […]
Do you really need to approve them?
Do you really need to approve them? I often joke that the very best (because […]
