People fear uncertainty, not change

People fear uncertainty, not change

If you've ever worked on any big project that was likely to bring about significant change (and what project doesn't??), you've probably heard someone say something like "Our staff is really afraid of change."

But the truth is, people aren't afraid of change, they're afraid of uncertainty.

How do I know? We deal with change every day. Whether it's your local coffee shop being out of your favorite pastry, or your Zoom link not working correctly and having to scramble to dial a number, change hits us on a daily basis. And we deal with it.

But what unnerves people on new projects is the "not knowing." Not knowing what happens next. Not knowing how this will affect how I do things now. Not knowing whether I will have a job after this. All of this is very scary for many people.

The key is communication. Communicating what the project entails. Communicating what the project timeline is. Communicating how the changes will benefit your staff. And communicating consistently throughout the project.

People don't fear change, they fear uncertainty. So it's your obligation to eliminate as much uncertainty as possible.

Wes's Wednesday Wisdom Archives

Don’t forget about what got better

March 10, 2021

Don’t forget about what got better Negativity bias is the tendency to focus on only …

Don’t forget about what got better Read More »

Give a little at a time rather than taking away

March 3, 2021

Give a little at a time rather than taking away I’m sure there’s research somewhere …

Give a little at a time rather than taking away Read More »

First, you gotta have the data

February 17, 2021

First, you gotta have the data When I work with clients on a new AMS …

First, you gotta have the data Read More »

Work on your relationship with your AMS vendor

February 10, 2021

Work on your relationship with your AMS vendor It is no coincidence that my most …

Work on your relationship with your AMS vendor Read More »

Dashboards for Data Integrity

February 3, 2021

Dashboards for Data Integrity I’ve written a bunch on data integrity reports. (Click here for …

Dashboards for Data Integrity Read More »

Next-to-Nothing Goals

January 27, 2021

Next-to-Nothing Goals I saw a Ted Talk by Christine Carter recently discussing the concept of …

Next-to-Nothing Goals Read More »

Just because you can…

January 20, 2021

Just because you can… In response to a recent Wednesday Wisdom on averages hiding the …

Just because you can… Read More »

Always ask “Why?”

January 13, 2021

Always ask “Why?” Little kids ask “Why?” all the time, because they are sponges for …

Always ask “Why?” Read More »

Averages hide the extremes

January 6, 2021

Averages hide the extremes I can’t remember where I first heard it, but “averages hide …

Averages hide the extremes Read More »

Look up PARTIAL names!

December 24, 2020

Look up PARTIAL names! Train your staff to do look ups on partial names, not full …

Look up PARTIAL names! Read More »

Scroll to Top