“Working with you is like going to therapy.”

"Working with you is like going to therapy."

I was working with a client last week and at the end of our conversation she said "Working with you is like going to therapy!" (This is not the first time I've heard this from a client.)

What she meant is that she did a lot of talking and I did a lot of listening. (Our conversation was about, among other things, all that was "wrong" with their current technology and all the problems it was causing.)

There's something deeper going on here that I often refer to as the "IT black hole." (Click here to learn more.) In a nutshell, what is happening is staff speaks up about an issue, but the issue is never addressed or resolved, and people begin to feel like they're not being heard (or worse yet, ignored!).

I think the reason my clients say this feels like therapy is that they get a chance to really speak their minds. And I'm doing everything I can to simply listen to them. I don't try to immediately provide answers or "correct" what they're saying. I'm listening for key insights and outcomes desired.

Focusing on outcomes allows us to then work backwards to a solution. But to get there we have to listen, which means allowing people to really talk about what's bothering them. So yeah, I guess it is a form of therapy...

Wes's Wednesday Wisdom Archives

It’s all about managing expectations

September 28, 2022

It’s all about managing expectations I placed an order online on a Friday and the …

It’s all about managing expectations Read More »

Experience is the best teacher

September 21, 2022

Experience is the best teacher Experience is the best teacher. Every one of us has …

Experience is the best teacher Read More »

Don’t ask for what you don’t need!

September 14, 2022

Don’t ask for what you don’t need! Recently I received a bill from a doctor’s …

Don’t ask for what you don’t need! Read More »

It is never done – so celebrate!

September 7, 2022

It is never done – so celebrate! A client of mine recently had their official …

It is never done – so celebrate! Read More »

MDR (Minimum Data Required)

August 31, 2022

MDR (Minimum Data Required) I’ve written about minimum viable product (MVP) in software development in the …

MDR (Minimum Data Required) Read More »

Simpler and Faster is Better

August 24, 2022

Simple and Faster is Better Earlier this week I was fortunate enough to attend a …

Simpler and Faster is Better Read More »

Patience and grace

August 17, 2022

Patience and grace A past client of mine recently told me: “You inspire confidence and …

Patience and grace Read More »

Sometimes you just have to try it and see what happens

August 10, 2022

Sometimes you just have to try it and see what happens The single greatest key …

Sometimes you just have to try it and see what happens Read More »

Training and testing

August 3, 2022

Training and testing I’ve written before that the best form of training follows this process: …

Training and testing Read More »

How to save a “failing” project

July 27, 2022

How to save a “failing” project It is not unusual for me to receive a …

How to save a “failing” project Read More »

Scroll to Top