If you don't trust your vendor...
When I start an AMS selection project with a client, one of the first questions I ask is: "Would you be willing to stay with your current provider if they can do what you need them to do?"
In most cases, the client says "no," because they've already decided they want to move to a new system (and that's okay). But every now and then, a client will say "Yes, if they can do what we need, we would stay with them."
But what I'm really asking the client is "Do you still trust your vendor?"
Because in the end, whether it's an AMS, LMS, FMS, or any other system, the product is only as good as the company that supports it. And if you don't trust the vendor, you won't be getting the most out of that system.
So look at all the systems you're using in your organization. Do you trust the vendor that provides it? If you don't, it's probably time to find a new one.
Wes's Wednesday Wisdom Archives
Some problems are not problems
Some problems are not problems “A problem with no solution is not a problem, it’s […]
UI Matters!
UI Matters! Almost since I began consulting over 20 years, I’ve noted how important the […]
Be careful with absolutes
Be careful with absolutes When I speak with clients I try to be careful about […]
New Year’s Resolutions
New Year’s Resolutions Why do New Year’s Resolutions fail? Research suggests that part of the […]
Why Process is So Important
Why Process is So Important One of my favorite business authors is James Clear, who writes all […]
The Significant Change of SaaS Software
The Significant Change of SaaS Software One of the most significant technological changes in the […]
Always, ALWAYS budget for more training
Always, ALWAYS budget for more training Always, ALWAYS budget for more training. I don’t know how else […]
We’ve always done it that way
We’ve always done it that way A couple of weeks ago I wrote about approving memberships, […]
Are you sure it doesn’t do that?
Are you sure it doesn’t do that? Even after 20 years of consulting, I’m surprised […]
Be grateful
Be grateful As Thanksgiving approaches here in the US, I’m reminded of two words: Be […]