When I start an AMS selection project with a client, one of the first questions I ask is: "Would you be willing to stay with your current provider if they can do what you need them to do?"

In most cases, the client says "no," because they've already decided they want to move to a new system (and that's okay). But every now and then, a client will say "Yes, if they can do what we need, we would stay with them."

But what I'm really asking the client is "Do you still trust your vendor?"

Because in the end, whether it's an AMS, LMS, FMS, or any other system, the product is only as good as the company that supports it. And if you don't trust the vendor, you won't be getting the most out of that system.

So look at all the systems you're using in your organization. Do you trust the vendor that provides it? If you don't, it's probably time to find a new one.