Either you test, or your members will

Either you test, or your members will

If I was forced to choose the single most important activity during a system implementation, I would choose testing. The point of testing is to ensure the system does what you expect it to do in normal, day-to-day use. Can you process and renew members? Can members and customers register for an event? Can you manage committee membership? And so on.

As I always tell my clients, either you (the staff) will do testing before go-live, or your members and customers will do it after go-live (i.e., as soon as they start trying to interact with you either via your website or directly via phone or mail).

Most off-the-shelf systems already "work," in that they do the things they promise (e.g., dues renewal, event registration, etc.). But they need to be configured to your association's business rules, and that's where the testing becomes critical.

And of course, even after go-live, if you add new functionality, that needs to be tested.

So ask yourself: Who's doing the testing in your organization? The staff, or your members?

Wes's Wednesday Wisdom Archives

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Eliminate to optimize

July 14, 2021

Eliminate to optimize So much of data management is habit (both good and bad) which is …

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Action produces momentum

June 23, 2021

Action produces momentum Another great quote from James Clear: “Motivation often comes after starting, not …

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My #1 Best Practice…

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My #1 Best Practice… A client recently asked me: “If you had to pick a single …

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Encourage engagement with prizes!

June 9, 2021

Encourage engagement with prizes! One of the biggest challenges any organization faces when implementing a new …

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June 2, 2021

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When’s the “least bad” time?

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When’s the “least bad” time? When working with clients on a new project, especially a …

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