It’s all about expectations

It’s all about expectations

One of the most critical contributors to the success of a new AMS implementation (or any new system) is managing expectations. I define managing expectations as helping staff and users understand what the system will, and critically, what it will not, do.

When I start an AMS selection project with a client, one of the first things I try to communicate to everyone is this: We will discuss everything, but that doesn't mean you'll get everything we discuss. I don't want them expecting a new system to be perfect or that it will solve all of their problems.

I once had a client tell me a project was a "complete failure" because she didn't get what she expected at go-live (the functionality she wanted was delivered shortly after go-live). Even though everything else worked as planned, to her, the project failed because it didn't meet her expectations.

This happens to us often in "real" life. We go to a restaurant expecting a great meal, and instead, it was just "good" and so we are disappointed. But if we had gone in expecting a mediocre meal and got a good one, we would have been happy rather than disappointed. All because of our expectations.

So whether you're starting a new project or serving a new meal, if you set expectations appropriately, you may be surprised by how successful it all turns out!

Wes's Wednesday Wisdom Archives

“Working with you is like going to therapy.”

October 20, 2021

“Working with you is like going to therapy.” I was working with a client last …

“Working with you is like going to therapy.” Read More »

The best ideas are stolen

October 13, 2021

The best ideas are stolen I don’t remember where I first heard it, but someone said …

The best ideas are stolen Read More »

Either you test, or your members will

September 29, 2021

Either you test, or your members will If I was forced to choose the single …

Either you test, or your members will Read More »

But are you really willing to change?

September 22, 2021

But are you really willing to change? When any organization is making a change in data management …

But are you really willing to change? Read More »

Two tips for data conversion

September 15, 2021

Two Tips for Data Conversion I’ve written a lot about data conversion over the years …

Two tips for data conversion Read More »

Who should “own” the database?

September 8, 2021

Who should “own” the database? One of the most common questions I get from my …

Who should “own” the database? Read More »

What makes you weird?

September 1, 2021

What makes you weird? When I work with clients on selecting a new association management system, one …

What makes you weird? Read More »

Why “AMS Consortiums” Don’t Work

August 25, 2021

Why “AMS Consortiums” Don’t Work About once a year I will get a call from …

Why “AMS Consortiums” Don’t Work Read More »

Your vendor will disappoint you

August 18, 2021

Your vendor will disappoint you I follow politics as a hobby. A past publisher from …

Your vendor will disappoint you Read More »

Learn how to lose

August 11, 2021

Learn how to lose “Winning is great, sure, but if you are really going to …

Learn how to lose Read More »

Scroll to Top