Either you test, or your members will

Either you test, or your members will

If I was forced to choose the single most important activity during a system implementation, I would choose testing. The point of testing is to ensure the system does what you expect it to do in normal, day-to-day use. Can you process and renew members? Can members and customers register for an event? Can you manage committee membership? And so on.

As I always tell my clients, either you (the staff) will do testing before go-live, or your members and customers will do it after go-live (i.e., as soon as they start trying to interact with you either via your website or directly via phone or mail).

Most off-the-shelf systems already "work," in that they do the things they promise (e.g., dues renewal, event registration, etc.). But they need to be configured to your association's business rules, and that's where the testing becomes critical.

And of course, even after go-live, if you add new functionality, that needs to be tested.

So ask yourself: Who's doing the testing in your organization? The staff, or your members?

Wes's Wednesday Wisdom Archives

Data is for action

June 22, 2022

Data is for action When deciding whether or not to collect a piece of data, …

Data is for action Read More »

Have you shopped yourself?

June 15, 2022

Have you shopped yourself? I’ve always been fascinated by the “secret shopper” concept. (Maybe it’s …

Have you shopped yourself? Read More »

To improve adoption, decrease the friction

June 1, 2022

To improve adoption, decrease the friction “Before you try to increase your willpower, try to …

To improve adoption, decrease the friction Read More »

“Is this normal?”

May 25, 2022

“Is this normal?” ne of the greatest parts about my job is that I get …

“Is this normal?” Read More »

Give your staff more freedom, not less

May 18, 2022

Give your staff more freedom, not less I often tell my clients, when it comes …

Give your staff more freedom, not less Read More »

My advice? Stop doing that

May 11, 2022

My advice? Stop doing that! There is a classic TV sketch featuring Bob Newhart as …

My advice? Stop doing that Read More »

Is a college degree really required?

May 4, 2022

Is a college degree really required? I saw a job listing last week for an …

Is a college degree really required? Read More »

Small actions become big wins

April 27, 2022

Small actions become big wins I’ve written before about how data accretes, the idea that …

Small actions become big wins Read More »

Try not to OFFEND your members…

April 20, 2022

Try not to OFFEND your members… I recently received an email from an association where I’ve …

Try not to OFFEND your members… Read More »

How will you use that data?

April 6, 2022

How will you use that data? One of the beauties of technology today is how easy …

How will you use that data? Read More »

Scroll to Top