Either you test, or your members will

Either you test, or your members will

If I was forced to choose the single most important activity during a system implementation, I would choose testing. The point of testing is to ensure the system does what you expect it to do in normal, day-to-day use. Can you process and renew members? Can members and customers register for an event? Can you manage committee membership? And so on.

As I always tell my clients, either you (the staff) will do testing before go-live, or your members and customers will do it after go-live (i.e., as soon as they start trying to interact with you either via your website or directly via phone or mail).

Most off-the-shelf systems already "work," in that they do the things they promise (e.g., dues renewal, event registration, etc.). But they need to be configured to your association's business rules, and that's where the testing becomes critical.

And of course, even after go-live, if you add new functionality, that needs to be tested.

So ask yourself: Who's doing the testing in your organization? The staff, or your members?

Wes's Wednesday Wisdom Archives

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Success Requires Discipline

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March 7, 2019

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KPIs and Dashboards

February 28, 2019

I saw DJ Muller from MemberClicks speak on KPIs (key performance indicators). In his session …

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Documenting Process is Critical

February 22, 2019

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Motion vs. Action

February 14, 2019

In James Clear’s book Atomic Habits (I recommend it!), he discusses the concept of motion vs. action. …

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Are You Answering Your Calls?

February 7, 2019

I’ve written about this before, but apparently I have to keep repeating it. If you’ve …

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Who do you trust?

January 31, 2019

Who Do You Trust I was reading an article recently about Warren Buffet’s “rules” for …

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Set benchmarks to measure progress

January 24, 2019

It’s impossible to measure progress if you don’t know your starting point. This sounds axiomatic, …

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You’ll make incorrect decisions. Acknowledge them and fix it.

January 17, 2019

A client of mine recently wrote the following to me: “It’s so hard to set …

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