It’s hard to get UNangry

It’s hard to get UNangry

I often emphasize to my clients the importance of testing and training. When a new system (or new functionality) is rolled out, you have to be sure things have been tested properly (so that it actually works) and you need to be sure staff is trained on how to use it.

The alternative is a system that is not working correctly, or staff does not know how to use, either of which will make staff users angry. And once they’re angry, it’s hard to make them UNangry.

In psychology, it’s called the anchoring effect. This is the “human tendency to rely too heavily on the first piece of information offered.” Or put another way, if I’m given a new system that doesn’t work right (or is too confusing to use), then I’ll always and forever believe “the system is broken.” And once they believe that, it’s exceedingly difficult to change their minds.

So if you’re launching a new system, or even new functionality within an existing system, make sure you’ve tested it thoroughly and make sure staff is well trained before you ask them to start using it. You’ll be glad you did.

Wes's Wednesday Wisdom Archives

Rather than adding something new, try subtracting

May 29, 2024

Rather than adding something new, try subtracting I read recently that sociological research suggests, when presented […]

It’s always people, process, and technology

May 22, 2024

It’s always people, process, and technology I speak and write a lot about people, process, […]

Once it’s lost, trust can be difficult to regain

May 15, 2024

Once it’s lost, trust can be difficult to regain I recall hearing once long ago […]

Share your successes!

May 8, 2024

Share your successes! I was speaking at an association meeting recently and one of the points […]

What are YOUR data integrity reports?

May 1, 2024

What are YOUR data integrity reports? Sitting in an AMS demo with a client recently, […]

You might have to do SOME of the work yourself!

April 24, 2024

You might have to do SOME of the work yourself! Many, many years ago I […]

Don’t manage to the exception!

April 17, 2024

Don’t manage to the exception! One of the universal truths about data management is, wherever possible, […]

It’s always about improvement

April 10, 2024

It’s always about improvement Talking with a client recently, she expressed frustration about one particular project […]

Don’t be a hoarder!

April 3, 2024

Don’t be a hoarder! The simple truth is that it’s almost “free” to collect data. […]

With data analytics (as with most things), keep it simple!

March 27, 2024

With data analytics (as with most things), keep it simple! Over the past several years […]

Scroll to Top