It’s hard to get UNangry

It’s hard to get UNangry

I often emphasize to my clients the importance of testing and training. When a new system (or new functionality) is rolled out, you have to be sure things have been tested properly (so that it actually works) and you need to be sure staff is trained on how to use it.

The alternative is a system that is not working correctly, or staff does not know how to use, either of which will make staff users angry. And once they’re angry, it’s hard to make them UNangry.

In psychology, it’s called the anchoring effect. This is the “human tendency to rely too heavily on the first piece of information offered.” Or put another way, if I’m given a new system that doesn’t work right (or is too confusing to use), then I’ll always and forever believe “the system is broken.” And once they believe that, it’s exceedingly difficult to change their minds.

So if you’re launching a new system, or even new functionality within an existing system, make sure you’ve tested it thoroughly and make sure staff is well trained before you ask them to start using it. You’ll be glad you did.

Wes's Wednesday Wisdom Archives

Don’t manage to the exception!

April 17, 2024

Don’t manage to the exception! One of the universal truths about data management is, wherever possible, […]

It’s always about improvement

April 10, 2024

It’s always about improvement Talking with a client recently, she expressed frustration about one particular project […]

Don’t be a hoarder!

April 3, 2024

Don’t be a hoarder! The simple truth is that it’s almost “free” to collect data. […]

With data analytics (as with most things), keep it simple!

March 27, 2024

With data analytics (as with most things), keep it simple! Over the past several years […]

Don’t forget about periodic maintenance

March 20, 2024

Don’t forget about periodic maintenance Just as most automobiles need periodic maintenance, keeping your data as […]

Users Groups are ALWAYS Valuable

March 13, 2024

Users Groups are ALWAYS Valuable I am a huge fan of users groups. (Here’s a […]

But will you DO anything with that data?

February 28, 2024

But will you DO anything with that data? I frequently exhort my clients to always answer […]

It’s not what happens, but how you react…

February 21, 2024

It’s not what happens, but how you react… “It’s not what happens to you, but […]

Saying it and doing it are two different things

February 14, 2024

Saying it and doing it are two different things When I work with my clients […]

Benefits downstream are difficult to implement

February 7, 2024

Benefits downstream are difficult to implement In my 25 years of consulting, one of the […]

Scroll to Top