It’s ALWAYS about expectations

It's ALWAYS about expectations

The headline reads: "Tesla sets record for vehicle deliveries, an increase of 40% over a year ago."

This is great news, right? I mean, they set a record! But not so fast. The next sentence reads: "However, the fourth-quarter numbers fell shy of analysts’ expectations."

Ahhh, "expectations."

They set a record, but it wasn't good enough, because some people expected more than just that.

I see this happen all the time when it comes to data management (I've written a ton about this in the past). When expectations aren't met, no matter how good you think you've done, you haven't done good enough.

So it's absolutely critical to set realistic expectations. Here are some that are true regardless of what system you use, or how much money you spend:

  • You'll never have 100% accurate data.
  • No system will do everything you want it to do.
  • No system is up 100% of the time; sometimes it will be inaccessible.
  • No system is completely "intuitive." The more complex our processes, the less intuitive it will be.

I'm sure you could add others. The key is to communicate these truths to your users, to help manage their expectations. Because even when you set records, that may not be good enough for people who were expecting even more!

Wes's Wednesday Wisdom Archives

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January 11, 2023

It’s quiet in here…maybe TOO quiet… One of the truisms of data management is that …

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It’s hard to get UNangry

December 14, 2022

It’s hard to get UNangry I often emphasize to my clients the importance of testing …

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Some history IS important!

December 7, 2022

Some history IS important! When I’m advising clients on data conversion (moving data from one …

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“Many mickles make a muckle.”

November 30, 2022

“Many mickles make a muckle.” “Many mickles make a muckle.” – George Washington Apparently, this …

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It’s easy to collect; it’s harder to manage

November 16, 2022

It’s easy to collect; it’s harder to manage The beauty of today’s highly configurable AMS …

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Tell them why you want the data

November 9, 2022

Tell them why you want the data Because data is so easy to collect these …

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Don’t get hung up on something minor

November 2, 2022

Don’t get hung up on something minor I’m a problem solver. I love to solve …

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Be flexible, especially for unusual requests

October 26, 2022

Be flexible, especially for unusual requests One of the great benefits of off-the-shelf association management software (AMS) …

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