Everything should be focused on improving user adoption

Everything should be focused on improving user adoption

Your AMS is a tool, and a tool is only as good as the person using it. And if the tool isn't being used at all, then the tool is useless, by definition.

This is why everything you do related to the AMS has to answer this question: how will this improve user adoption?

Whether it's a new query or report, redesigning user screens, and yes, even the development of new business processes, all of this should be focused on getting the user to use the system more, and more effectively.

And keep in mind, your "users" are both your staff and your customers. So any changes you make, any decisions you make, anything new you develop has to take into consideration the impact on both staff and customer.

A wise customer of mine said "If you work around the system, the system can’t work for you." User adoption is about users using the system, not working around it.

So the next time you're making any changes related to the AMS, ask yourself: "Will this change improve user adoption?" If the answer isn't an unambiguous "Yes!" think twice before making the change.

Wes's Wednesday Wisdom Archives

Once it’s lost, trust can be difficult to regain

May 15, 2024

Once it’s lost, trust can be difficult to regain I recall hearing once long ago […]

Share your successes!

May 8, 2024

Share your successes! I was speaking at an association meeting recently and one of the points […]

What are YOUR data integrity reports?

May 1, 2024

What are YOUR data integrity reports? Sitting in an AMS demo with a client recently, […]

You might have to do SOME of the work yourself!

April 24, 2024

You might have to do SOME of the work yourself! Many, many years ago I […]

Don’t manage to the exception!

April 17, 2024

Don’t manage to the exception! One of the universal truths about data management is, wherever possible, […]

It’s always about improvement

April 10, 2024

It’s always about improvement Talking with a client recently, she expressed frustration about one particular project […]

Don’t be a hoarder!

April 3, 2024

Don’t be a hoarder! The simple truth is that it’s almost “free” to collect data. […]

With data analytics (as with most things), keep it simple!

March 27, 2024

With data analytics (as with most things), keep it simple! Over the past several years […]

Don’t forget about periodic maintenance

March 20, 2024

Don’t forget about periodic maintenance Just as most automobiles need periodic maintenance, keeping your data as […]

Users Groups are ALWAYS Valuable

March 13, 2024

Users Groups are ALWAYS Valuable I am a huge fan of users groups. (Here’s a […]

Scroll to Top