Everything should be focused on improving user adoption

Everything should be focused on improving user adoption

Your AMS is a tool, and a tool is only as good as the person using it. And if the tool isn't being used at all, then the tool is useless, by definition.

This is why everything you do related to the AMS has to answer this question: how will this improve user adoption?

Whether it's a new query or report, redesigning user screens, and yes, even the development of new business processes, all of this should be focused on getting the user to use the system more, and more effectively.

And keep in mind, your "users" are both your staff and your customers. So any changes you make, any decisions you make, anything new you develop has to take into consideration the impact on both staff and customer.

A wise customer of mine said "If you work around the system, the system can’t work for you." User adoption is about users using the system, not working around it.

So the next time you're making any changes related to the AMS, ask yourself: "Will this change improve user adoption?" If the answer isn't an unambiguous "Yes!" think twice before making the change.

Wes's Wednesday Wisdom Archives

Acknowledging problems is part of managing expectations

March 15, 2023

Acknowledging problems is part of managing expectations Research was done some time ago that suggested …

Acknowledging problems is part of managing expectations Read More »

Need data? Consider third-party sources

March 8, 2023

Need data? Consider third-party sources I always tell my clients, only collect data that you’re …

Need data? Consider third-party sources Read More »

Action must follow the decision

March 1, 2023

Action must follow the decision When I work with my clients on their projects (whether …

Action must follow the decision Read More »

Needs change over time, and that’s OK

February 15, 2023

Needs change over time, and that’s OK I was speaking with a couple of association …

Needs change over time, and that’s OK Read More »

The vaguer the question, the vaguer the answer

February 9, 2023

The vaguer the question, the vaguer the answer As the old saying goes, the devil …

The vaguer the question, the vaguer the answer Read More »

The best choice given the information you have

February 2, 2023

The best choice given the information you have “Hindsight is 20/20” is a cliché because, …

The best choice given the information you have Read More »

Action isn’t the same as progress

January 25, 2023

Action isn’t the same as progress I’ve written before that not taking action is an …

Action isn’t the same as progress Read More »

Start with the end in mind

January 18, 2023

Start with the end in mind Like so many, I probably first heard the phrase …

Start with the end in mind Read More »

It’s quiet in here…maybe TOO quiet…

January 11, 2023

It’s quiet in here…maybe TOO quiet… One of the truisms of data management is that …

It’s quiet in here…maybe TOO quiet… Read More »

It’s ALWAYS about expectations

January 4, 2023

It’s ALWAYS about expectations The headline reads: “Tesla sets record for vehicle deliveries, an increase …

It’s ALWAYS about expectations Read More »

Scroll to Top