Averages hide the extremes
I can't remember where I first heard it, but "averages hide the extremes" can be a really useful guide when thinking about how you manage data. Here's a nice illustration from one of my clients:
As they looked at their event registration they saw an average of 100 registrations per month over the course of six months. But a closer look showed that the first month of registration and the last month of registration was where the bulk of those registrations came in. In fact, if they removed the first and last month, the average number of registrations per month was actually more like 50.
The same also happens frequently with membership joins and renewals, certification, and other types of sales.
What this means is averages can be misleading. Basing a decision (e.g., staffing, technology, business processes) on the average number of transactions may lead to some choices that won't serve you well. So be sure to dig deeper when discussing averages.
And on a related note: Using the extremes (rather than the averages) can also be misleading because "extremes" is just another word for exceptions.
![]()
Wes's Wednesday Wisdom Archives
The three “buckets” of contact data
The three “buckets” of contact data Broadly speaking, when collecting data on contacts (individuals or organizations), […]
Balancing what is possible with what is realistic
Balancing what is possible with what is realistic When I work with clients on technology […]
“Humans want to be surrounded by beauty.”
“Humans want to be surrounded by beauty.” “Humans want to be surrounded by beauty.” – […]
Data managers vs data consumers
Data managers vs data consumers When I work with clients on any data management project, […]
Another universal truth
Another universal truth There are many universal truths in data management. Some examples: You will […]
Don’t miss this year’s DAN Science Fair!
Don’t miss this year’s DAN Science Fair! I’m taking a break from my weekly tips […]
Just start. And it’s never done.
Just start. And it’s never done. Last week I had the opportunity to lead a […]
Don’t ask if you’re not going to answer!
Don’t ask if you’re not going to answer! In the past week, on three different […]
Seek forgiveness rather than permission
Seek forgiveness rather than permission “Seek forgiveness, not permission.” I can’t remember when I first […]
Is a 360 degree view necessary?
Is a 360 degree view necessary? “A 360 degree view of our members should NOT […]
