Are you sure it doesn't do that?
Even after 20 years of consulting, I'm surprised at how often I'll hear from my clients "Our AMS doesn't do that" when I know that the AMS does, in fact, do "that."
Usually, this is because staff has asked other staff about whatever "that" is, rather than going directly to the vendor with the question. I understand how that happens, but like the old game of telephone, that's how misinformation is spread.
So if there is something you think your AMS should be able to do but can't, be sure you discuss it directly with your vendor. Chances are that if the system doesn't actually do what you want, the vendor can provide some recommended workarounds to address your need.
Wes's Wednesday Wisdom Archives
KPIs and Dashboards
I saw DJ Muller from MemberClicks speak on KPIs (key performance indicators). In his session …
Documenting Process is Critical
When it comes to managing data successfully, process is critical. For example, a client of …
Motion vs. Action
In James Clear’s book Atomic Habits (I recommend it!), he discusses the concept of motion vs. action. …
Are You Answering Your Calls?
I’ve written about this before, but apparently I have to keep repeating it. If you’ve …
Who do you trust?
Who Do You Trust I was reading an article recently about Warren Buffet’s “rules” for …
Set benchmarks to measure progress
It’s impossible to measure progress if you don’t know your starting point. This sounds axiomatic, …
You’ll make incorrect decisions. Acknowledge them and fix it.
A client of mine recently wrote the following to me: “It’s so hard to set …
You’ll make incorrect decisions. Acknowledge them and fix it. Read More »
"Experience is unobservable to everyone except the person who it happens to."
In Dan Gilbert’s book Stumbling on Happiness, he writes: “Experience is unobservable to everyone except …
"Experience is unobservable to everyone except the person who it happens to." Read More »
Know Your Audience Before You Speak
This one may seem obvious, but when you’re speaking to anyone, whether it’s one person, …
"Behavior is a function of the person in their environment."
Lewin’s equation says “behavior is a function of the person in their environment.” (He was …
"Behavior is a function of the person in their environment." Read More »