Your people matter
I've written many times about how people, process, and technology have to work together in order to have the greatest success with your data management.
I was reminded of this again recently when discussing an issue with a client. The client wants to (wisely) collect information when members and customers contact them with issues and questions. Collecting this information over time would give them actionable data about the issues that really concern their members and customers.
But in the course of the conversation one of the staff said "This won't work, because it's going to take too much effort. It's very unlikely I'll do that."
And here's the thing: that staff person is correct. This won't work, if the staff won't do it.
The idea behind people, process, and technology is that the right people are using the right processes and the right technology. And if your people won't do the work, then by definition, they're not the right people. No amount of technology can fix that.
Wes's Wednesday Wisdom Archives
Learn how to lose
Learn how to lose “Winning is great, sure, but if you are really going to […]
Ownership is Required
Ownership is required When asked for the most common reason AMS implementations fail, I typically respond […]
It’s all relative…
It’s all relative… Over the course of my 22 years of consulting, I’ve consulted with […]
Eliminate to optimize
Eliminate to optimize So much of data management is habit (both good and bad) which is […]
For data governance, ask “Why?”
For data governance, ask “Why?” Recently I’ve had the opportunity to work on several data […]
More on Meetings
More on Meetings I’ve written before about the importance of making sure your meetings are […]
Action produces momentum
Action produces momentum Another great quote from James Clear: “Motivation often comes after starting, not […]
My #1 Best Practice…
My #1 Best Practice… A client recently asked me: “If you had to pick a single […]
Encourage engagement with prizes!
Encourage engagement with prizes! One of the biggest challenges any organization faces when implementing a new […]
Inertia
Inertia One definition of inertia is “to remain unchanged.” My sense is that many association processes, projects, or […]