Your people matter
I've written many times about how people, process, and technology have to work together in order to have the greatest success with your data management.
I was reminded of this again recently when discussing an issue with a client. The client wants to (wisely) collect information when members and customers contact them with issues and questions. Collecting this information over time would give them actionable data about the issues that really concern their members and customers.
But in the course of the conversation one of the staff said "This won't work, because it's going to take too much effort. It's very unlikely I'll do that."
And here's the thing: that staff person is correct. This won't work, if the staff won't do it.
The idea behind people, process, and technology is that the right people are using the right processes and the right technology. And if your people won't do the work, then by definition, they're not the right people. No amount of technology can fix that.
Wes's Wednesday Wisdom Archives
It’s time to stop excusing association professionals
It’s time to stop excusing association professionals I worked in associations for nearly 10 years, …
It’s time to stop excusing association professionals Read More »
More demos is not better
More demos is not better When I work with clients on selecting a new system, …
The database owner should be “passionate”
The database owner should be “passionate” I’m frequently asked by my clients: “Who should we …
Discipline is required
Discipline is required Last week I discussed the importance of taking action. To manage data …
Action is required
Action is required Over my many years of consulting, one thing I’ve noticed about many associations …
Some data analytics tips from the DAN “Science Fair”
Some data analytics tips from the DAN “Science Fair” Last week I had the opportunity …
Some data analytics tips from the DAN “Science Fair” Read More »
Are all your processes frictionless?
Are all your processes frictionless? I’m not a huge fan of buzzwords, but I love …
Trends don’t need perfect data
Trends don’t need perfect data When it comes to analyzing data trends (changes in data …
Start with “Why” before you move to “How”
Start with “Why” before you move to “How” Something I’ve noticed over my years in …
The power of users groups!
The power of users groups! Last week I had the honor and pleasure of speaking …