You always need a reason for collecting data
When you ask for data from someone (member, customer, prospect, etc.) there has to be a clear reason the person you're asking will provide that data. (The reason needs to be clear to the consumer!)
If you're selling a membership or event registration, asking for contact info, including email address, seems pretty self-explanatory. After all, as the consumer, I understand you need that information in order to communicate with me.
But when you start asking lots of other questions, like my age, or ethnicity, or highest level of work experience, as the consumer I start wondering "What are you going to do with this data?" And the more the consumer starts wondering what you're asking, the less likely you are to get a response. Or put another way, asking for more data is likely to lower your response rates (i.e., fewer buyers).
So it is incumbent upon us to always explain why data is being collected if it isn't absolutely clear. Otherwise the consumer will vote with her feet.
![]()
Wes's Wednesday Wisdom Archives
Why do we treat data management differently?
Why do we treat data management differently? A recent post on ASAE’s community read: “Looking […]
Don’t Forget Your Speakers!
Don’t Forget Your Speakers! A phenomenon I’ve noticed over the years is that my clients will […]
90% of your data is never touched a second time
90% of your data is never touched a second time I heard recently on a […]
Newton’s First Law
Newton’s First Law Part of Newton’s First Law states that “…an object in motion stays […]
No System is Perfect
No System is Perfect While it may sound trite, it bears repeating that no data management […]
Data Accretes
Data Accretes One of my very first jobs in the association world was managing the production […]
Don’t be so lazy…
Don’t be so lazy… One of the things that attracted me to the software world […]
Don’t try to do everything at go-live
Don’t Try to do Everything at Go-live When implementing a new AMS, there is a […]
Make sure your system has broad support
Make sure your system has broad support An AMS vendor pointed out to me recently […]
You have to have the right people in place
You have to have the right people in place This may seem obvious, but I’ll […]
