"Working with you is like going to therapy."
I was working with a client last week and at the end of our conversation she said "Working with you is like going to therapy!" (This is not the first time I've heard this from a client.)
What she meant is that she did a lot of talking and I did a lot of listening. (Our conversation was about, among other things, all that was "wrong" with their current technology and all the problems it was causing.)
There's something deeper going on here that I often refer to as the "IT black hole." (Click here to learn more.) In a nutshell, what is happening is staff speaks up about an issue, but the issue is never addressed or resolved, and people begin to feel like they're not being heard (or worse yet, ignored!).
I think the reason my clients say this feels like therapy is that they get a chance to really speak their minds. And I'm doing everything I can to simply listen to them. I don't try to immediately provide answers or "correct" what they're saying. I'm listening for key insights and outcomes desired.
Focusing on outcomes allows us to then work backwards to a solution. But to get there we have to listen, which means allowing people to really talk about what's bothering them. So yeah, I guess it is a form of therapy...
Wes's Wednesday Wisdom Archives
Be careful not to overbuy I recently spoke with an association of ten staff that was […]
When is the best time to clean your data? One of the most common questions […]
Do the benefits outweigh the risks? As the economist Thomas Sowell points out, there are […]
Painting the Bridge According to this article, the Golden Gate Bridge is painted continuously year-round. […]
Maintenance isn’t sexy I remember reading once long ago that one of the reasons our […]
“Will I still have a job when this is done? While working with a client […]
Evolution, not revolution I don’t recall where I first heard it many decades ago, but […]
The power of the users’ group Recently in an online users group forum for an […]