“Working with you is like going to therapy.”

"Working with you is like going to therapy."

I was working with a client last week and at the end of our conversation she said "Working with you is like going to therapy!" (This is not the first time I've heard this from a client.)

What she meant is that she did a lot of talking and I did a lot of listening. (Our conversation was about, among other things, all that was "wrong" with their current technology and all the problems it was causing.)

There's something deeper going on here that I often refer to as the "IT black hole." (Click here to learn more.) In a nutshell, what is happening is staff speaks up about an issue, but the issue is never addressed or resolved, and people begin to feel like they're not being heard (or worse yet, ignored!).

I think the reason my clients say this feels like therapy is that they get a chance to really speak their minds. And I'm doing everything I can to simply listen to them. I don't try to immediately provide answers or "correct" what they're saying. I'm listening for key insights and outcomes desired.

Focusing on outcomes allows us to then work backwards to a solution. But to get there we have to listen, which means allowing people to really talk about what's bothering them. So yeah, I guess it is a form of therapy...

Wes's Wednesday Wisdom Archives

“Will I still have a job when this is done?”

May 10, 2023

“Will I still have a job when this is done? While working with a client […]

Evolution, not revolution

May 3, 2023

Evolution, not revolution I don’t recall where I first heard it many decades ago, but […]

The power of the users’ group

April 26, 2023

The power of the users’ group Recently in an online users group forum for an […]

Who is your data evangelist?

April 19, 2023

Who is your data evangelist? I was recently talking with a client of mine about […]

Who is your data evangelist?

April 19, 2023

Who is your data evangelist? I was recently talking with a client of mine about […]

Ratio of Data to Errors

April 12, 2023

Ratio of Data to Errors One of the elements of a good data governance plan […]

Back to basics

April 5, 2023

Back to basics Over the past couple of years I’ve noticed that some AMS vendors […]

Your people matter

March 29, 2023

Your people matter I’ve written many times about how people, process, and technology have to […]

We remember moments…

March 22, 2023

We remember moments… “We do not remember days, we remember moments.” – Cesare Pavese Another […]

Acknowledging problems is part of managing expectations

March 15, 2023

Acknowledging problems is part of managing expectations Research was done some time ago that suggested […]

Scroll to Top