Training and testing

Training and testing

I've written before that the best form of training follows this process: Tell them what you're going to do, tell them what you're doing, tell them what you did.

When working with your software company to report bugs or other issues, you should follow a similar process:

  1. Tell them what you were trying to do. For example, "I'm trying to process a membership order."
  2. Tell them how you did it. For example, "Here are the steps I followed." Be as explicit as possible and include screenshots!
  3. Tell them what happened. Show the results of your steps (again, including screenshots).

We've all heard "a picture is worth 1,000 words." I mentioned screenshots twice above for that very reason. Screenshots often communicate more than any narrative can.

"The membership join process doesn't work" is reporting a bug, but it's almost useless in terms of helping the software company figure out your problem. But following the process above will clearly communicate the issue and bring a resolution much more quickly.

Wes's Wednesday Wisdom Archives

It’s quiet in here…maybe TOO quiet…

January 11, 2023

It’s quiet in here…maybe TOO quiet… One of the truisms of data management is that …

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It’s ALWAYS about expectations

January 4, 2023

It’s ALWAYS about expectations The headline reads: “Tesla sets record for vehicle deliveries, an increase …

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It’s hard to get UNangry

December 14, 2022

It’s hard to get UNangry I often emphasize to my clients the importance of testing …

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Some history IS important!

December 7, 2022

Some history IS important! When I’m advising clients on data conversion (moving data from one …

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“Many mickles make a muckle.”

November 30, 2022

“Many mickles make a muckle.” “Many mickles make a muckle.” – George Washington Apparently, this …

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It’s easy to collect; it’s harder to manage

November 16, 2022

It’s easy to collect; it’s harder to manage The beauty of today’s highly configurable AMS …

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Tell them why you want the data

November 9, 2022

Tell them why you want the data Because data is so easy to collect these …

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Don’t get hung up on something minor

November 2, 2022

Don’t get hung up on something minor I’m a problem solver. I love to solve …

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Be flexible, especially for unusual requests

October 26, 2022

Be flexible, especially for unusual requests One of the great benefits of off-the-shelf association management software (AMS) …

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“Her eyes were bigger than her stomach.”

October 19, 2022

“Her eyes were bigger than her stomach.” When I was a child, my siblings used …

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