Training and testing

Training and testing

I've written before that the best form of training follows this process: Tell them what you're going to do, tell them what you're doing, tell them what you did.

When working with your software company to report bugs or other issues, you should follow a similar process:

  1. Tell them what you were trying to do. For example, "I'm trying to process a membership order."
  2. Tell them how you did it. For example, "Here are the steps I followed." Be as explicit as possible and include screenshots!
  3. Tell them what happened. Show the results of your steps (again, including screenshots).

We've all heard "a picture is worth 1,000 words." I mentioned screenshots twice above for that very reason. Screenshots often communicate more than any narrative can.

"The membership join process doesn't work" is reporting a bug, but it's almost useless in terms of helping the software company figure out your problem. But following the process above will clearly communicate the issue and bring a resolution much more quickly.

Wes's Wednesday Wisdom Archives

"Behavior is a function of the person in their environment."

December 13, 2018

Lewin’s equation says “behavior is a function of the person in their environment.” (He was […]

Signal-to-noise ratio

December 5, 2018

Signal-to-noise ratio Signal-to-noise ratio, formally used, applies to electricity and engineering, and refers to how […]

Consultants bring perspective

November 28, 2018

Consultants bring perspective At a recent speaking engagement, I was asked what I think is […]

Garbage in, gospel out

November 22, 2018

Garbage in, gospel out We’ve all heard the phrase “Garbage in, garbage out.” If the […]

Dramatic change does not happen overnight

November 15, 2018

Dramatic change does not happen overnight Like most things in life, dramatic change does not […]

Implementation Intention

November 8, 2018

Implementation Intention Editor’s note: I have a new email newsletter, sent weekly, called Wes’s Wednesday […]

Scroll to Top