No system is perfect

No system is perfect

When working with my clients on the selection of a new system (whether it's an AMS, a CMS, or any other software product) I stress over and over again that they will not find a "perfect" system. (As I like to joke, if a perfect system existed, I would own it and be rich!) It's important to set this expectation. Every system will be missing something.

Put another way, every system comes with trade-offs. For example, if you want the system to be incredibly easy for the average customer to use, you're probably not going to be able to manage every unique scenario that arises. By definition, "average" and "unique" are exact opposites and it is unlikely you'll find a system that can manage both easily. It will be one or the other. A trade-off.

There are no perfect systems. There are always trade-offs. Understanding and internalizing these two points will lead to much higher rates of success and satisfaction.

Wes's Wednesday Wisdom Archives

Know Your Audience Before You Speak

December 20, 2018

This one may seem obvious, but when you’re speaking to anyone, whether it’s one person, …

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"Behavior is a function of the person in their environment."

December 13, 2018

Lewin’s equation says “behavior is a function of the person in their environment.” (He was …

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Signal-to-noise ratio

December 5, 2018

Signal-to-noise ratio Signal-to-noise ratio, formally used, applies to electricity and engineering, and refers to how …

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Consultants bring perspective

November 28, 2018

Consultants bring perspective At a recent speaking engagement, I was asked what I think is …

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Garbage in, gospel out

November 22, 2018

Garbage in, gospel out We’ve all heard the phrase “Garbage in, garbage out.” If the …

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Dramatic change does not happen overnight

November 15, 2018

Dramatic change does not happen overnight Like most things in life, dramatic change does not …

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Implementation Intention

November 8, 2018

Implementation Intention Editor’s note: I have a new email newsletter, sent weekly, called Wes’s Wednesday …

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