If you’re unhappy, speak up!

If you're unhappy, speak up!

My clients will often ask me something along the lines of the following: "I'm not happy with how this project is going. Should I say something to the vendor?"

My answer is always the same, regardless of circumstance: Yes! Say something!

You never want your vendor to say to you "I had no idea you weren't happy!"

So if you're not happy about something, tell them! And if you're really angry (some of my clients say "pissed"), tell them that, too.

Speaking up never hurts, but not speaking could be detrimental to the entire project. So say something.

Wes's Wednesday Wisdom Archives

Data Accretes

July 1, 2020

Data Accretes One of my very first jobs in the association world was managing the production […]

Don’t be so lazy…

June 24, 2020

Don’t be so lazy… One of the things that attracted me to the software world […]

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June 17, 2020

Don’t Try to do Everything at Go-live When implementing a new AMS, there is a […]

Make sure your system has broad support

June 10, 2020

Make sure your system has broad support An AMS vendor pointed out to me recently […]

You have to have the right people in place

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You have to have the right people in place This may seem obvious, but I’ll […]

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Ask “What” not “Why” As a consultant, one of my favorite questions to ask my […]

Engagement is measured by the customer

May 27, 2020

Engagement is Measured by the Customer I’ve written a bunch about measuring engagement in the past. (Click […]

Yes, you do have a process for that

May 13, 2020

Yes, you do have a process for that When I work with clients on pretty […]

“Correct your mistakes before they become your habits”

May 6, 2020

“Correct your mistakes before they become your habits” Yet another great quote from James Clear: “Correct […]

Sometimes it’s a process issue

April 29, 2020

Sometimes it’s a process issue When I work with clients on developing a needs list […]

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