If you're training, PLEASE do this...
If you're doing any kind of software training, or you have outside trainers coming in to do training, I beg of you, please do the following:
When you start the training, provide the learners with a complete overview of what you're going to cover. Do not just say "Now we'll walk through the membership application," but " We're going to walk through the membership application, which will include the following four steps..."
When you jump right into training without providing context and a map of where you're going, learners will spend half the time trying to decipher what you're telling them and why you're telling them that. And if they're focused on that, they're not focused on, you know, actually learning!
As the best trainers know: Tell 'em what you're going teach, teach them, and tell them what you taught them.
Wes's Wednesday Wisdom Archives
Needs change over time, and that’s OK
Needs change over time, and that’s OK I was speaking with a couple of association […]
The vaguer the question, the vaguer the answer
The vaguer the question, the vaguer the answer As the old saying goes, the devil […]
The best choice given the information you have
The best choice given the information you have “Hindsight is 20/20” is a cliché because, […]
Action isn’t the same as progress
Action isn’t the same as progress I’ve written before that not taking action is an […]
Start with the end in mind
Start with the end in mind Like so many, I probably first heard the phrase […]
It’s quiet in here…maybe TOO quiet…
It’s quiet in here…maybe TOO quiet… One of the truisms of data management is that […]
It’s ALWAYS about expectations
It’s ALWAYS about expectations The headline reads: “Tesla sets record for vehicle deliveries, an increase […]
It’s hard to get UNangry
It’s hard to get UNangry I often emphasize to my clients the importance of testing […]
Some history IS important!
Some history IS important! When I’m advising clients on data conversion (moving data from one […]
“Many mickles make a muckle.”
“Many mickles make a muckle.” “Many mickles make a muckle.” – George Washington Apparently, this […]