Give a little at a time rather than taking away
I'm sure there's research somewhere that explains this phenomenon*, but in my experience, most people are more bothered when you take something away from them than they are when you give them very little to start with and add as needed.
Here's what I've seen: if you give your database users full access to everything (e.g., full admin rights), and then at some point decide to take some of that access away, even if they never used the functionality you're taking away, they will perceive this as a slight or punishment or a loss.
On the other hand, if you give them very limited rights and then add more rights as they are needed, you'll hear very little complaining at all.
So when you're implementing a new AMS, or you're adding new users to an existing system, start by giving the users as little access as possible and add more as they need it, rather than giving them everything and taking things away. Everyone will be much happier!
===
*It turns out this phenomenon is called "loss aversion."
Wes's Wednesday Wisdom Archives
Who is your data evangelist?
Who is your data evangelist? I was recently talking with a client of mine about …
Ratio of Data to Errors
Ratio of Data to Errors One of the elements of a good data governance plan …
Back to basics
Back to basics Over the past couple of years I’ve noticed that some AMS vendors …
Your people matter
Your people matter I’ve written many times about how people, process, and technology have to …
We remember moments…
We remember moments… “We do not remember days, we remember moments.” – Cesare Pavese Another …
Acknowledging problems is part of managing expectations
Acknowledging problems is part of managing expectations Research was done some time ago that suggested …
Acknowledging problems is part of managing expectations Read More »
Need data? Consider third-party sources
Need data? Consider third-party sources I always tell my clients, only collect data that you’re …
Action must follow the decision
Action must follow the decision When I work with my clients on their projects (whether …
Everything should be focused on improving user adoption
Everything should be focused on improving user adoption Your AMS is a tool, and a …
Everything should be focused on improving user adoption Read More »
Needs change over time, and that’s OK
Needs change over time, and that’s OK I was speaking with a couple of association …