Everything works, until it doesn't.
"If something cannot go on forever, it will stop." - Stein’s Law
I was talking with a client recently and we were discussing how certain pieces of their system that had once worked well, no longer seem to work well, if at all. I replied: "Everything works, until it doesn't."
The thing about technology, and especially data management technology, is that it is ever-evolving. And in almost all cases, we're not working with a single technology, but multiple systems, often integrated and/or somehow interrelated.
All of which is to say, there is ample opportunity for things to not work, or to stop working as changes in one piece of technology affect the other pieces. (Given how many opportunities there are for things to go wrong, it's perhaps amazing that things work as well as they do for as long as they do!)
But just like data management itself, the technology that we use to manage the data is a journey, not a destination. There is always new tech to replace old tech. (Ever heard of AI?) There are always increased demands from members and customers for better data, more accurate data, faster. And that will never change.
So remember: Everything works, until it doesn't.
![]()
Wes's Wednesday Wisdom Archives
Customer vs. staff
Customer vs. staff In a properly designed AMS, when the customer goes online to your […]
Measuring customer service
Measuring customer service When I work with clients on AMS selection, one question that often […]
Iterate or innovate?
Iterate or innovate? When moving to a new association management system, there is often an implicit […]
Who is in control?
Who is in control? Speaking with a client once about their database project, the client […]
Sometimes Staff Has to do the Work
Sometimes staff has to do the work… As a child, I was attracted to computers […]
Documentation and the Great Resignation
Documentation and the Great Resignation Unless you’ve been living under the proverbial rock, you’ve heard […]
Data Management Strategy
Data Management Strategy Do you know what your data management strategy is? If you have […]
It’s always about trust
It’s always about trust When I work with clients on almost any data management project, […]
You can’t outsource buy-in
You can’t outsource buy-in One factor consistent with all of my most successful projects is […]
Use it or lose it!
Use it or lose it! I’m referring here to the data you collect. If you […]
