Documentation and the Great Resignation

Documentation and the Great Resignation

Unless you've been living under the proverbial rock, you've heard of the Great Resignation. (If not, just google it; 2.47 BILLION results...)

It's possible that your own organization has been hit by it. The immediate effect is that you've got even fewer staff to help with the everyday work that needs to get done.

But more significantly, it likely means you're losing some very important institutional knowledge. And one of the most underrated and overlooked is process documentation; how you actually use your database.

I've written tons about documentation in the past, so I won't recap that here. But suffice it to say, if you haven't documented your key processes, there's no better time than now to do that.

Odds are good you're going to lose a key person (or more) in the coming months. Documentation will ensure that at least one of the major hurdles created by staff leaving is more easily overcome.

Wes's Wednesday Wisdom Archives

Documenting Process is Critical

February 22, 2019

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February 14, 2019

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Are You Answering Your Calls?

February 7, 2019

I’ve written about this before, but apparently I have to keep repeating it. If you’ve […]

Who do you trust?

January 31, 2019

Who Do You Trust I was reading an article recently about Warren Buffet’s “rules” for […]

Set benchmarks to measure progress

January 24, 2019

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You’ll make incorrect decisions. Acknowledge them and fix it.

January 17, 2019

A client of mine recently wrote the following to me: “It’s so hard to set […]

"Experience is unobservable to everyone except the person who it happens to."

January 10, 2019

In Dan Gilbert’s book Stumbling on Happiness, he writes: “Experience is unobservable to everyone except […]

Know Your Audience Before You Speak

December 20, 2018

This one may seem obvious, but when you’re speaking to anyone, whether it’s one person, […]

"Behavior is a function of the person in their environment."

December 13, 2018

Lewin’s equation says “behavior is a function of the person in their environment.” (He was […]

Signal-to-noise ratio

December 5, 2018

Signal-to-noise ratio Signal-to-noise ratio, formally used, applies to electricity and engineering, and refers to how […]

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