90% of your data is never touched a second time I heard recently on a podcast that 95% of all the art New York’s Metropolitan Museum of Art collects is never actually displayed in the museum. It’s stored in a warehouse in New Jersey! Which got me to thinking; how much of the data that we […]
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Newton’s First Law Part of Newton’s First Law states that “…an object in motion stays in motion…” What does this have to do with data management? Quite a bit, actually. One of the many challenges of data management is the constant grind of keeping data clean. (I refer to this as “weeding the garden.”) With most
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No System is Perfect While it may sound trite, it bears repeating that no data management system is perfect. I have yet to meet an association executive who thinks their system works perfectly. And yet, very often we’ll spend hours trying to find “perfect” software or trying to design the “perfect” data management process. The reality is, if
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Data Accretes One of my very first jobs in the association world was managing the production of a printed directory, a buyer’s guide. Within this buyer’s guide was a list of over 500 different “categories” of equipment. And each time the directory was updated, the number of categories expanded (members always had some new super-special category that didn’t fit
Don’t be so lazy… One of the things that attracted me to the software world is how good software can really make your life easier. As I like to (half) joke, I’m incredibly lazy, so I like the software to do as much of the work for me as possible. But the reality is, sometimes
Don’t Try to do Everything at Go-live When implementing a new AMS, there is a tendency to try to get everything done and “in the system” prior to go-live. After all, you’ve got this shiny new system with all kinds of new functionality. Why not go for it and have it do everything it can
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Make sure your system has broad support An AMS vendor pointed out to me recently the danger of buying a new AMS (or any enterprise software, for that matter) based on the passion of one person. As he put it, “I have seen this more than a handful of times, but when that one person drives
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You have to have the right people in place This may seem obvious, but I’ll say it anyway: All the best technology and all the correct processes can’t fix people. If your staff won’t do the work, it won’t get done. I’ve had clients in the past who struggled with getting their systems to work. They spent
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Ask “What” not “Why” As a consultant, one of my favorite questions to ask my clients is “Why?” As in, “Why are you doing that?” Asking “why” can be an effective way of determining if a process is actually doing what is expected or needed. But I recently came across an article that referenced the book
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Engagement is Measured by the Customer I’ve written a bunch about measuring engagement in the past. (Click here to read one of my favorites.) But one thing that’s critically important to understand is that ultimately, engagement is not measured by the association, but by the member or customer. Click here for an example of what I mean. For some
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