Executive

Are your customers' passwords hidden from staff view? They should be!

Are the passwords for your members and customers in your database hidden from staff view (e.g., hashed out or showing a blank field)? Or can you staff see the password that your member has set up for him or herself? Customer passwords should be hidden from staff for one simple reason: As humans, most of keep only …

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Is data an afterthought at your organization?

I was working with a client recently and discussing how data is currently managed in their organization. During the course of the conversation, my client said “Too often here, data is an afterthought.” What he meant was that very often, programs, products, or services would be developed by one part of the organization or another, …

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Before choosing a new AMS vendor, ask yourself THIS question…

Before you sign up with a new AMS vendor, ask yourself this question: “Can I spend the next 7-10 years working with this company?” Because if the answer is “no” or “I’m not sure” you might want to think again. Buying an AMS is like entering a marriage. This isn’t a one-off purchase where you …

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What efforts are you making to maintain the relationship with your vendor?

As has been noted elsewhere, the AMS market has experienced significant changes over the past year. As one simple but powerful example, Community Brands has purchased four AMS providers (Abila, Aptify, NimbleUser and YourMembership) and moved them under one umbrella. The result of this and other actions in the AMS space means that there are …

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When it comes to data management, what makes your association different?

If you’re looking for a new AMS, that’s one of the most important questions you can ask. What makes your association different or unique, as compared to other associations, in terms of the kinds of data you manage? For example, one association I’ve worked with received over 80% of their revenue from grants of one type …

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Concerned about Community Brands? I recommend watchful waiting

Unless you live under a rock, you’ve heard that Community Brands recently acquired YourMembership, Abila, and Aptify. And as of 9am this morning, they’ve also acquired Nimbleuser. That’s four significant and independent AMS providers now under one umbrella company. I’ve had many people ask for my thoughts on this activity in our space. My advice? Watchful waiting. What …

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Is Salesforce the new Access?

I’ve noticed in the past few years that more and more associations are using Salesforce as one of (if not the only) database of record in the organization. I assume this is happening, in part, because Salesforce offers ten free licenses to qualified 501c3 organizations, which many associations qualify for. So the temptation to get a very powerful database …

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